Jane, Karen, Michelle and Fiona
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They may need to ask you information in order to provide you with the appropriate consultation and to assess the degree of urgency. Please do not be offended - they are subject to the same confidentiality rules as the clinicians.